FAQS
product/packaging questions
What does "c/s" mean?
To cut and sift (c/s) ah herb means that the material has been chopped up and the very small particles are sifted out.
How do you pack your herbs and spices?
We use FDA-approved clear bags; foil bags (with re-sealable ziplock closures); and clear bags with twist ties (when very voluminous) for our herbs, spices and teas.
How should I store my herbs and spices?
A cool, dry, dark place is the best way to store herbs, spices and teas. A well-sealed glass jar in your kitchen cabinet will work fine.
Why aren't all of your products organic?
Quality and consistency are of utmost importance to us. Many of our customers craft new products from our raw ingredients and we strive to be able to provide them with as reliable a source for quality botanicals as possible so they can do so.
We are constantly looking for new organic farms that can meet this standard, and are happy that many very professional operations are moving toward more sustainable methods. This allows us to expand our organic offerings with confidence in being able to maintain quality inventory.
shipping - general overview
Free shipping on all USA orders. We ship orders out within 48 business-day hours (does not include Saturday or Sunday) from our warehouse in the North Carolina.
Most orders will be Shipped by USPS.
Separate orders with same shipping address will be combined unless otherwise instructed by buyer.
USPS Tracking Number will be provided.
Please contact us (MIRALANDBERRY@GMAIL.COM) if you have not received your order.
returns policy
We believe all our products to be of the highest quality. If for any reason you are not satisfied with any item, simply return it for an exchange or refund.
All claims must be made within two weeks of receiving your order. Please email us to obtain a RMA (Return Merchandise Authorization) number which must be on the outside of your return shipment at miralandberry@gmail.com. Return shipping is not reimbursable.
Miraland Berry
Attn: Returns
1115 Summer Meadow Dr,
Fuquay Varina, NC 27526
How Long Does It Take To Process A Return?
Once our warehouse receives the return, it usually takes 5 business days to process the return. It may take your bank a little longer to post the refund to your account due to billing cycles. We can only issue refund to the same credit card that was charged.
Q: What If My Order Arrives Damaged?
A: Any product that's damaged during shipment is replaced at no charge when you save the package and all the contents. Contact our customer service (MIRALANDBERRY@GMAIL.COM) if your shipment is damaged.
Q: Which Credit Cards Do You Accept?
A: We accept Visa, Mastercard, American Express and Discover.